By Eric Jenks, Special to NEAFA
This month, NEAFA highlights EMM Sales and Service, a long time NEAFA member based out of Brownstown, PA. Founded in 1969 by Jack Conrad, they are currently run by the founder’s son, company president John Conrad, and service the Northeast and Mid-Atlantic regions. John Conrad joined the company as a mechanic in 1987 during high school, and worked in the parts and sales departments throughout the years as well.
“Primarily we are an agricultural transportation equipment dealer and service center,” said John Conrad. “Everything we sell, we service. Our business has been based around service since the beginning. As we go forward, service remains our priority. Bulk feed transportation equipment is the number one type of equipment that we sell, along with grain trailers, belt trailers, dump trailers, livestock trailers, both large and small, and flatbed/drop decks.”
For Conrad, the best part of the business is the people that he gets to meet. “Our customers are the best,” said Conrad. “The agricultural community and the customers that we’ve dealt with since the beginning have been fun, honest, and full of integrity. They’re all just a good group of people.”
For EMM and Conrad, NEAFA is an important association to belong to. “We always want to support organizations that support us,” said Conrad. “In Northeast, we were members of the two prior organizations that joined together to become NEAFA. We’ve always supported the mission. The members are our customer base, and their needs are as important to us as they are to them. You have to support your customers needs, it goes hand in hand in a business like this. We like that we can go to events like the Golf for Good Works tournament. You get to spend time with your customer outside of their day to day responsibilities. It’s a lot more casual than how we typically get to see them. We’re not there to sell, we’re there to listen and support.”
To learn more about EMM Sales And Service, visit their website: https://www.emmsales.com/